What our Customers say...


We had a water supply line in the second story wall burst on a Saturday evening during the snows in February. Several inches of water filled the finished basement with some of it pouring through electrical outlets. It was a rough day. SERVPRO was contacted. Silo called back quickly to schedule immediately to come out and assess despite the snow and the fact that it was Saturday night. He even offered to bring us coffee which demonstrated that he understands how people might be feeling when they require SERVPRO services. Overwhelmed is probably the word for it. He showed up, did his assessment, offered some much needed humor, and then gave us an idea of what to expect going forward. Very professional without being impersonal. And so far, he has been the only contractor/service person we've contacted who was willing or able to come out and help. If it weren't for him showing up, we'd still be overwhelmed, searching for any kind of relief. I look forward to continuing to work with Silo and his team as we try and resolve this unforeseen disaster. 

SERVPRO gave us a guaranteed answer that everything will be OK. They were on top of everything and had our back. Our girls were scared and they provided toys and encouraging words. We are so grateful for you guys, thank you!

I'll tell you all that SERVPRO has been excellent, timely and is working with us/our adjuster to ensure there is no needless work being done! Super transparent so I'm VERY happy! Thanks again Darcy.

I was standing in disbelief as my house was burning and Jen from SERVPRO came up and stayed with me all night making sure everything was safe. They are still helping me today with every step of the process. Jen has given me the support and guidance when I didn't know what to do next. Thank you all for all you do.

I appreciate the hard work SERVPRO of Southeast Salem did for me. I know it wasn't easy, but I never saw or heard a single complaint! Thanks again.

I appreciate the very hard work SERVPRO of Southeast Salem did for me. I know it wasn't easy, but I never saw or heard a single complaint! Thanks again Everyone!

The crew of SERVPRO of Southeast Salem was very kind and detailed. If I need their services, I will definitely call again!

OUTSTANDING SERVICE!! the crew was a pleasure to work with!

SERVPRO Southeast Salem crew did a stellar job on damages caused by small bathroom fire.

After a storm put a tree through my roof, SERVPRO of Southeast Salem did a thorough and efficient job of getting the damage under control. 

Very impressed with the SERVPRO Southeast Salem team sent to assess storm damage to my home.

Thank you, Silo and the SERVPRO of Southeast Salem team for repairing the smoke and fire damage that vandals caused to our church's bathroom. Looks great!

Very prompt and courteous team sent to clean and deodorize my place of business. Although my insurance declined service, I was impressed by SERVPRO of Southeast Salem and will use them in the future.

My company retained SERVPRO Southeast Salem services to eradicate smoke smell from a lease return at our dealership. The car was good as new when we got it back! They will definitely be getting more business from us.

Silo showed up at my house within 30 min of my call. I had water flooding my basement form a broken water supply line. I would not have known what to do without his expertise. He had tools which could tell exactly where the moisture in the walls were so they only had to remove the affected areas. Silo and his crew worked until midnight the first night packing up what was salvageable and removing drywall and insulation to get the drying process started. They had state of the art drying machines and air cleaners. They were there again first thing in the morning doing more demolition and cleaning. He also came to meet my insurance adjuster with me and has seen that the job is done right. I can not say enough about how hard these guys work. They were recommended to me by my insurance agent at Farmers who I trust.

They went above and beyond and constantly checked in on our family. I can't say enough good things about how great our experience was.

I had a home disaster last week and seriously did not know what to do. After a day of shopping I came home to a flooded basement. I called my insurance agent and he highly recommended SERVPRO of Southeast Salem office to help with the flood damage. They came within minutes and immediately went to work on making sure that the cause of the flooding stopped and no further damage was done. The clean up was extensive,  yet quick because of their expertise. They even followed up with me a few days later to make sure I had no further issues and that everything was still operating ok. They were life savers!

This business was really thoughtful and responded to my house with very polite and helpful employees. Just wanted to say thanks again SERVPRO of Southeast Salem and hope we stay dry again next year Merci!!

When coming back home from vacation, me and my wife came home to find our kitchen and basement full of water.  We thought this couldn't be fixed.  I called a friend of mine and he told me that he had this happen to him a while back.  He recommended SERVPRO Southeast Salem to help fix my house.  In thirty minutes Sebastian arrived and explained to me step by step on what they would do to dry my home.  2 weeks later they dried out my home and I was very pleased. Sebastian and his crew were very helpful, and professional.

This was an after  hours emergency and SERVPRO of Southeast Salem was there for me . Silo was incredibly helpful throughout the evening and follow up in the morning . Onsite Sebastian and his team were professional and very thorough 

SERVPRO Southeast Salem crew did a stellar job on damages caused by small bathroom fire.

SERVPRO Southeast Salem did a great job - even dealing with my hectic schedule.

My office has never been so clean! Thank you, SERVPRO Southeast Salem!

SERVPRO Southeast Salem did a great job repairing and refinishing my dulled hardwood floors. I have recommended them to friends!

I appreciate the hard work SERVPRO of Southeast Salem did for me. I know it wasn't easy, but I never saw or heard a single complaint! Thanks again, Sebastian and crew!

I could not have asked for a quicker or more professional response to an emergency I encountered this past winter. Stellar crew.

Hi, I am Janet Stoffer's daughter. We were just up at the mountain cabin this weekend and I expected to have to do a LOT of cleaning to get it ready for family to be able to use it this winter. Instead, I just had to clean up after the mice that have invaded in our absence, but all the rest was so clean that I was able to just relax and read a book for most of my time up there. You and your team are fabulous, and I thank you so much for your professionalism. Best regards, Laura

These people worked their tails off to accommodate my situation. Professional and knowledgeable, as well. 

I'd like to say how at ease these guys made me feel in a crisis. I really can't thank them enough for their patience and know how. I will be recommending them to family and friends!

They know their business. They repaired my water damage and it looked "Like it never even happened." They assisted in handling the insurance claim as well! Very happy!

I've worked with SERVPRO of Southeast Salem for years and they've been nothing but responsive and helpful. Dealing with other people's things can be complicated, but I always feel like they simply care for their customers. I'd recommend them to friends and family anytime.

I can't thank SERVPRO of Southeast Salem enough for all they did for me when my basement had water damage. They were there step by step to help me understand what was going on and answer an questions that came up. They also negotiated with my insurance so I didn't have to! Wonderful people and great service. Would highly recommend!

I've worked with a lot of contractors over the years and Merci and her team are one of the better ones. Very happy with the level of communication and they met all my expectations. Good service and great staff!

This company is amazing! Friendly staff, hard workers, very thorough, and they seem like they really care about their customers!

Took a devestating situation and helped put us at ease. Explained step by step the process. 
I’m sure you deal with this everyday but we don’t and you made us feel at ease, treated us with kit gloves Great people all the way around! 
Thank you for all you did for us from dealing with our insurance, to always answering all of our many questions day or night you were always there.